Job openings for desktop support engineer in mumbai

Desktop support Engineer at multiple locations. (Andheri,Thane ,Fort)

Designation: Customer Support Engineer ( L1 Engineer)

Minimum experience of 1 year

Job description

Skills required :
1. Monitor & maintain computer systems, servers, Wireless Router, networks & other peripherals (Printers, scanners, Monitors etc...)

2. Installing & configuring computer systems

3. Diagnose hardware & Networking faults

4. Configuring & maintaining Outlook

5. Troubleshooting & providing resolution to problems

6. Knowledge of Windows operating system & other general desktop support issues 7. Knowledge of Internet protocols, DNS, TCP/IP and other networking concepts

8. Knowledge of Crimping & Punching

9. Install Antivirus Server

10. Provide Remote Support

11. Maintain Antivirus Back up

12. Daily, weekly & Monthly Back up

13. Ability to handle clients professionally during all interfaces

14. Log & keep records of Customer queries

15. Log calls with Service providers

16. Maintain Service Installation Reports

Software skills

1.Windows operating system (server/desktop)

2.mail applications

3.Firewall & router commands.

4.Antivirus setup

5. MSoffice 365 and Teams setup and troubleshooting

Soft Skills Client Interaction Good Communication skills Dressing etiquettes Proper followups and maintaining upto date reports

About Company