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Mumbai
Desktop support Engineer at multiple locations. (Andheri,Thane ,Fort)
Designation: Customer Support Engineer ( L1 Engineer)
Minimum experience of 1 year
Job description
Skills required :
1. Monitor & maintain computer systems, servers, Wireless Router, networks & other peripherals (Printers, scanners, Monitors etc...)
2. Installing & configuring computer systems
3. Diagnose hardware & Networking faults
4. Configuring & maintaining Outlook
5. Troubleshooting & providing resolution to problems
6. Knowledge of Windows operating system & other general desktop support issues 7. Knowledge of Internet protocols, DNS, TCP/IP and other networking concepts
8. Knowledge of Crimping & Punching
9. Install Antivirus Server
10. Provide Remote Support
11. Maintain Antivirus Back up
12. Daily, weekly & Monthly Back up
13. Ability to handle clients professionally during all interfaces
14. Log & keep records of Customer queries
15. Log calls with Service providers
16. Maintain Service Installation Reports
Software skills
1.Windows operating system (server/desktop)
2.mail applications
3.Firewall & router commands.
4.Antivirus setup
5. MSoffice 365 and Teams setup and troubleshooting
Soft Skills Client Interaction Good Communication skills Dressing etiquettes Proper followups and maintaining upto date reports
Experience | 1 - 5 Years |
Salary | 2 Lac To 2 Lac 50 Thousand P.A. |
Industry | ITES / BPO / KPO / LPO / Customer Service |
Qualification | Vocational Course, Advanced/Higher Diploma, Professional Degree, Other Bachelor Degree |
Key Skills | Desktop Support |
About Company
Contact Person | Tejal mehta |
Address | A/1, Kala Darshan Building M.G. Cross road no. 3 |
Mobile | 8451826522 |
Email ID | tejal@techturmeric.com |
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